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Hassle-Free Returns At Mustard and Gray, we take great pride in the quality of our products and hope you love your purchase. However, in the unlikely event that you need to return an item, we aim to make the process as smooth and stress-free as possible. Your satisfaction is our priority, so if something isn’t quite right, we’re here to help.

Can I return my order? Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as gifts including food can not ben returned. Additional non-returnable items: - Gift cards - Downloadable Designs products - Personalised Items & Wedding Stationery To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

How do I start a return? If you would like to return an item simply email us at hello@mustardandgray.com or use the live chat function on the website. Let us know your order number the item you would like to return. We will then email you a return slip. ReturnING YOUR ITEM If you need to return a product, please send it to: Mustard & Gray Ltd Swain Cottage, Cantlop Road, Condover, Shrewsbury, SY5 7BZ, United Kingdom Who covers the return shipping? If you're returning an item for any reason other than a fault, you’ll need to cover the return shipping costs. These costs are non- refundable. If your item is faulty, we’ll cover the return shipping cost—just get in touch, and we’ll arrange it for you. How long will my return take? The time it takes to receive your exchanged item may vary depending on your location and shipping method. Important Shipping Advice If your item is worth £75 or more, we recommend using a trackable shipping service or purchasing shipping insurance to ensure it reaches us safely. Unfortunately, we can’t guarantee that we will receive returned items, so tracking your parcel is always a good idea. If you have any questions, feel free to contact us—we're happy to help!

Can I return a gift? Returning a Gift If you received an item as a gift and it was marked as a gift at checkout and sent directly to you, we’ll issue you a gift credit for the value of your return. Once we receive the returned item, we’ll send you a gift certificate by mail. If the item wasn’t marked as a gift at the time of purchase—or if the gift giver had it shipped to themselves before giving it to you—any refund will be sent to the original purchaser. This means they’ll be notified of the return. If you have any questions, just let us know—we're happy to help!

How long do I have to return an item? Our Returns Policy We hope you love your purchase, but if you need to return an item, you have 30 days from the date of purchase to do so. If more than 30 days have passed, unfortunately, we won’t be able to offer a refund or exchange. If you have any questions, feel free to reach out—we’re happy to help!

When will I receive my refund or exchange? Refunds (if applicable) Once we receive and inspect your returned item, we will send you an email confirmation. This email will inform you whether your refund has been approved or declined. If approved, your refund will be processed, and a credit will be issued to your original payment method within a set number of days. Late or Missing Refunds (if applicable) If you haven’t received your refund yet, please follow these steps: Check your bank account again. Contact your credit card provider, as it may take some time before the refund is officially posted. Reach out to your bank, as processing times can vary. If you’ve completed these steps and still haven’t received your refund, please contact us at hello@mustardandgray.com. Sale Items (if applicable) Only regular-priced items are eligible for refunds. Unfortunately, we cannot offer refunds on sale items. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at hello@mustardandgray.com and send your item to: Swain Cottage, Cantlop Road, Condover, Shrewsbury, SY5 7BZ, United Kingdom

Who do I contact if I have a question about my return? If you have any questions about your return, we're happy to help! Please feel free to reach out to us at hello@mustardandgray.com, and our team will get back to you as soon as possible. We’re here to make the process smooth and hassle-free for you!